Frequently Asked Questions about Webmaster Services.

What are the Shopify Webmaster Services?

The Shopify Webmaster Services are designed to provide you with everything you need to run the back end of your online store, so you can focus on making sales and growing your business. We can do things like add products to your store, design banners, make theme changes, or even for custom development. Every month you get a set number of hours to use that can go towards whatever changes you need us to make to your store.

It’s like having your own in-house webmaster without the high cost of hiring, training, equipment and paying a salary.

Why should I use Shopify Webmaster Services?

People sign up for our Shopify Webmaster services for different reasons at different stages of their business. Small business owners hire us to take care of their technical tasks because they either don’t know how to perform said tasks, or more often than not, because they simply don’t have the time to deal with the small things.

Medium sized businesses that reach a point where they need a web designer but can’t justify or afford to hire one full-time in-house hire us to be their webmaster for a fraction of the price, and for only the number of hours they require.

Large businesses who don’t have an in-house webmaster hire us to be their web team for a fraction of the price. Those who do, see us as an extension to their web team and work closely with our team to take advantage of our expertese in eCommerce and of the Shopify platform.

No matter what stage your business is at, our Shopify Experts are able to help!

What is the difference between the plans?

As you go up in the plan options, you’ll see that each level gets more and more features. Things like additional hours, better rates on extra hours, and new ways to use your monthly hours. The higher the plan you choose, the better options you get, and the more you can get us to do!

The Content Management plan is designed for exactly that – to help with the basics of running your store and to manage your content.

The Content & Design Management plan adds aditional value and also includes design services. Banners, ad designs, theme customizations, etc. On top of help running your store, it is designed to also keep it beautiful.

The Professional Web Team plan includes everything above, plus the addition of a dedicated Account Manager and the option for custom development services. It also includes scheduled meetings (optional), monthly reports and monitoring. It’s like having an entire web team at your disposal for less than the cost of hiring just one full time employee.

Can I cancel anytime?

All plans require a yearly commitment, however you may cancel with no questions asked as soon as your term is up.

What if I go over my allocated hours in a month?

Not to worry! If you go over your allocated hours, you can purchase more at your preferred rate (rate depends on which plan you are on). Then, once your next month starts, your hours will reset and you’ll be all ready to go.

I just have a small business, is it for me?

We’ve tried to create plans that can help store owners at any stage of their business. If you find yourself spending more time than you’d like to be on technical things for your store, you should talk to us to find out more. Often times, we can take most of it off your hands, and let you focus on more important things to help your store grow.

It’s also never a bad idea to have Shopify Experts on your side at the early stages of your business to help you start off on the right path!

Can you acomodate my large, enterprise store?

Of course! The plans listed above are designed to accodmodate general users but if you require additional hours or services, we can design a custom plan to suit your needs.

As Shopify’s largest Expert Partner, we work with many enterprise clients and have the team and resources to take on projects and clients of any size.

Contact us today to discuss pricing for a plan that works for you!

What if I run multiple online stores?

Our plans are technically designed for one online store, however we will gladly help out with another store as long as it falls under the number of hours allocated for your plan.

We can also design a custom plan to accomodate your needs.